Approved by the ARLIS Founders Board on April 3, 2012.
Reference service offers access to and instruction in the uses of a variety of resources, which meet the user’s information needs.
All information obtained from a patron, including their inquiry, is confidential. (AS 09.25.140)
Reference librarians provide but do not interpret information.
Reference service is provided for everyone via on-site inquiry, telephone, fax, mail, email, or other electronic means.
Extensive reference services are considered research and charges may apply.