Approved by the ARLIS Founders Board on April 3, 2012.

Reference service offers access to and instruction in the uses of a variety of resources, which meet the user’s information needs.

All information obtained from a patron, including their inquiry, is confidential. (AS 09.25.140)

Reference librarians provide but do not interpret information.

Reference service is provided for everyone via on-site inquiry, telephone, fax, mail, email, or other electronic means.

Extensive reference services are considered research and charges may apply.